This Privacy Policy describes how we collect, use, store, and protect your information when you use our print-on-demand (POD) platform and related services.
Who we are.
We operate a global multi-warehouse POD platform that enables you to create, order, and fulfill customized products. We are the data controller for the personal data we process in connection with our services.
Information we collect. We collect:
(1) Account and profile data — name, email, password (hashed), contact and billing/shipping addresses, and preferences you provide.
(2) Order and transaction data — products, designs, quantities, payment method (we do not store full card numbers; payment is processed by our payment providers), shipping choices, and order history.
(3) Design and upload data — files, images, and content you upload for customization and production; we use these solely to fulfill your orders and to improve our systems (e.g. format handling).
(4) Communications — support tickets, emails, and chat logs when you contact us.
(5) Usage and technical data — IP address, device/browser type, pages visited, and similar data for security, analytics, and improving the service.
How we use your information.
We use your data to: provide and operate the platform; process and fulfill orders (including sharing with fulfillment partners and carriers); process payments; communicate with you about orders and support; send service-related and, where permitted, marketing communications; comply with legal obligations; enforce our terms; and improve our services and security.
Sharing of your information.
We do not sell your personal data. We may share data with:
(1) Fulfillment and production partners — to produce and ship your orders.
(2) Payment processors — to process payments.
(3) Shipping carriers — to deliver orders.
(4) Service providers — hosting, analytics, support tools, under contracts that restrict use to our instructions.
(5) Authorities — when required by law or to protect rights and safety. We require partners to handle data in line with applicable law and our agreements.
International transfers.
Your data may be processed in countries where we or our partners operate. We ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) where required by law.
Data retention.
We retain your data for as long as your account is active or as needed to provide services, resolve disputes, comply with legal obligations (e.g. tax, consumer law), and enforce our terms. Design and order data may be retained for operational and legal reasons; you may request deletion subject to legal exceptions.
Your rights.
Depending on your location, you may have the right to: access, correct, or delete your personal data; restrict or object to processing; data portability; withdraw consent; and lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below. We will respond within the timeframes required by applicable law.
Security.
We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration. No method of transmission or storage is 100% secure; we encourage you to use a strong password and keep it confidential.
Children.
Our services are not directed at minors. We do not knowingly collect data from children; if you believe we have collected such data, please contact us so we can delete it.
Changes.
We may update this policy from time to time. We will notify you of material changes by posting the updated policy and, where required, by other means. Your continued use after the effective date constitutes acceptance.
Contact.
For privacy requests, questions, or complaints, contact us at the address or email provided on our website or in your account settings.
Contact details.
Custom Ease. Email: [email protected]. Address: Custom Ease Inc., BingJiang, HangZhou, CHINA.