Bang chung anh cho su co don POD: checklist 9 buoc

Ghi nhan hang hong, in loi, thieu hang, sai bien the va don nhieu mon bang bo bang chung toi thieu, an toan rieng tu.

Quy tac van hanh nhanh

• Tach cham soc khach khoi thu thap bang chung
• Phan loai truoc khi xin anh
• Chup toan bo san pham va loi
• Chi them bao bi khi lien quan

1. Tach cham soc khach khoi thu thap bang chung

Tach cham soc khach khoi thu thap bang chung: Action

Xac nhan bao cao cua khach nhung khong hua hoan tien, in lai hay ket luan loi truoc khi review. Noi ro san pham nao, mat nao va hai goc nao can chup. Khong yeu cau cam lai vat sac, vo, ro ri hay nhiem ban. Mo mot record gom line item, loi khach mo ta, file da xin, owner va moc review. Dung trang thai trung tinh nhu reported, requested, received, clarification va ready for provider de khong bien suy doan thanh su that.

• Bang chung
• Them khi can
• Blocker

2. Phan loai truoc khi xin anh

Phan loai truoc khi xin anh: Action

Dung taxonomy nho: hong vat ly, loi in/theu, sai san pham hay bien the, thieu mon, loi nhieu mon, hoac khac biet ky vong. Phan loai chon yeu cau bang chung, khong tu quyet dinh eligibility. Neu khach noi print sai, hoi la thieu noi dung, lech vi tri, sai huong, hong be mat, sai design, mau hien thi hay sai vat the. Bao bi hong khong tu dong co nghia san pham hong. Mot cau hoi nhanh tot hon checklist muoi anh chung cho moi case.

• Bang chung
• Them khi can
• Blocker

3. Chup toan bo san pham va loi

Chup toan bo san pham va loi: Action

Anh orientation phai cho thay toan bo san pham, mat lien quan, tinh trang chung va vi tri loi tren nen trung tinh du sang. Anh defect can net nhung van giu boi canh quanh loi. Voi placement, chup tron mat in truoc roi moi chup gan. Voi sai variant, chup tron san pham va label can thiet ma khong lo du lieu ca nhan. Dung anh sang trung tinh cho mau, khong filter, zoom qua muc hay ghi de len loi.

• Bang chung
• Them khi can
• Blocker

4. Chi them bao bi khi lien quan

Chi them bao bi khi lien quan: Action

Chi xin anh bao bi khi no giup phan biet transit damage, thieu noi dung hay contamination. Co the chup mat ngoai, diem hong, bao ve ben trong va tat ca hang da nhan. Loi placement tren san pham nguyen ven thuong khong can hop ship. Neu provider can mot identifier, che ten, dia chi, dien thoai, barcode va customs khong lien quan. Khong yeu cau lap lai tinh huong nguy hiem hay lap lai do gom vo.

• Bang chung
• Them khi can
• Blocker

5. Xu ly tung mon trong don nhieu mon

Xu ly tung mon trong don nhieu mon: Action

Don nhieu mon can mot anh nhom, sau do gan Item A B C va chup rieng tung mon hong. Noi marker voi order line, variant, so luong va loi bao cao. Anh nhom cho thay boi canh nhung khong chung minh moi mon co cung loi. Voi batch lon, ghi so nhan, so kiem, so bi loi va cach chon mau; doc quy tac provider hien tai truoc khi xin anh moi don vi hay suy rong ty le.

• Bang chung
• Them khi can
• Blocker

6. Bao ve rieng tu va giu file goc

Bao ve rieng tu va giu file goc: Action

Thu thap it du lieu ca nhan nhat: tranh mat nguoi, tre em, nha o, payment, full label va tai lieu khac. Luu file trong noi support duoc phep. Giu file goc; crop, rotate, compress hay redact thi tao ban sao va ghi ai lam, tai sao. Khong dung filter, color grading, generative repair hay markup pha huy. Provider can summary va anh chon loc thi khong chuyen ca email hay chat.

• Bang chung
• Them khi can
• Blocker

Ma tran bang chung

FAQ — Cau hoi thuong gap

Can bao nhieu anh?

Khong co so chung. Bat dau bang anh toan san pham va anh loi, chi them context khi can hoac provider yeu cau.

Co chup shipping label?

Chi hien identifier duoc phep khi can, che du lieu ca nhan khac va khong xin payment.

Ghi nhan mau khac ra sao?

Dung anh sang trung tinh, anh tron san pham va reference da duyet; khong hua mau man hinh trung tuyet doi.

Bang chung nao cho thieu mon?

Dung anh tat ca hang nhan, doi chieu tung line, bao bi khi can va record cua store/provider.

Support co crop hoac redact?

Co, nhung giu file goc, sua ban sao, ghi lai thay doi va khong lam bien dang loi.

Buoc tiep theo

Dung filename CASE-L02-A-orientation-01.jpg va CASE-L02-A-defect-02.jpg, khong dua ten hay dia chi khach. Index gom filename, line, marker, issue, muc dich va note. Kiem nam gate: identity dung line, orientation thay tron mat lien quan, visibility ro, context chi khi huu ich, privacy khong co du lieu thua. Neu thieu mot gate, chi xin dung view do thay vi bat dau lai.

Summary ban giao gom line bi anh huong, product, variant, quantity, issue class, loi khach mo ta, file va safety. Tach quan sat khoi suy doan. Truoc submit, kiem current channel, window, field, file type, size, disposition va remedy. Sau submit, readback de chac file den du, line dung va text khong bi cat. Luu mot provider reference, owner va moc review.

1. Chi them bao bi khi lien quan
2. Xu ly tung mon trong don nhieu mon
3. Bao ve rieng tu va giu file goc
4. Dat ten lap chi muc va kiem tra
5. Ban giao theo quy trinh hien tai

Day la khung van hanh chung, khong phai tu van phap ly, privacy, safety, policy, warranty, refund hay eligibility. Hay kiem tra tai lieu provider hien tai, product facts, luat, nghia vu rieng tu va huong dan an toan.